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FAQs DLH 9097

 

  Frequently asked questions for DLH 9097  

 

I could not install the software and driver for my recorder How can I install it?

We check all products before shipping to customers, so It is something wrong in installation. Please go for following steps,
 
-uninstall all drivers and software that you installed for this device (please go to control panel and then programs and features and then right click the DLH9097 and select uninstall and also go to device manager, Ports (COM & LPT) and then USB-SERIAL CH340 and uninstall the driver and delete driver software ).
-Please be sure all connections(thermocouple and USB port) are connect  tightly.
 
-if your driver is not installed, please change your USB port on your computer and try again according to following steps,
 
1- Connect sensors and splitters to DLH9097 convertor and then connect DLH9097 device to your USB port of computer. Usually the computer will install the driver and You can check by device manager in Ports (COM & LPT) and the driver name is USB-SERIAL CH340 . if it is installed successfully, please go to number 3 in the following and install the main software and if it is not installed, please consider that you need to install 2 drivers and one software for running this device.
So,first go to Driver folder and then,
(1) USB Driver folder: depends on your operation system, go for folder, 32-bit systems, 64-bit systems or win 7 driver. For example for windows 7 go to CH341SER.ZIP file and open it and then go to folder DRIVE, there is one setup.EXE file and double click it and follow the steps.
(2) and then go to 1 Wire Driver:install correspond system's driver , 32-bit systems or 64-bit systems (usually windows7 is 64bit , but please check your operation system and sure it is 64 or 32).and then install 1-wire-drivers-x64.msi and then It'll install the driver for you on com5 or 6 or 7
You can check by device manager (ports COM & LPT) that If the driver is installed successfully. if it is not installed you need to change your usb port and check again above steps.
(3) Install the application software: Double-click setup.exe on the root directory for installing the main Software
(4)After install The program will create icon DLH9097 on your desktop and run it , if the software ask what is your com port please inter the correct com port that you checked by device manager .
 
 
2-if you have problem again and you think the CD has problem, please download the software form end of the page of my following link and try above steps with new software,
http://www.thermomart.com/mini-time-temperature-record?product_id=123
It is winRaR file and winRaR is a program for zipping files , you can find it in the internet free
 
3-Try to install the driver for another computer
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